FAQs

Frequently Asked Questions about Phuket Ferry Tickets

Q: Shopping Cart is not Automatic payment

A:Shopping Cart is not Automatic payment, due to many customer booking very late and also missing many information from shopping cart i.e hotel pick up name etc. Once we receive your shopping cart we will send reply by email.

Q: Hotmail / Yahoo / AOL / Naver addresses.

A:If you have a Hotmail, Yahoo, AOL email address, please check your junk mail folder as these provider often send the email straight there and not to your inbox. Also some just block it completely depending on spam filters. So please contact Whatsapp +66828100087 for guarantee reply.

Q: Can i pay with ECheque

A:Sorry not possible unless booked and paid 2 weeks before tour date, so ECheque can clear.

Q: What if I don't hear from you after I have made the booking request?

A:We respond to all shopping carts, ( unless the booking happens after 08.30pm Phuket Time ) if you do not receive a Voucher from us, please contact us by email or Whatsapp +66828100087 or check your spam / junk folder.

Q: Speed Boat Transfers & being Pregnant.

A:We do not accept Pregnant Guests on the Speedboat Transfers due to safety reasons, need to use ferry options.

Q: What Happens if The Speed Boat Transfer is Cancelled Due to Weather Conditions?

A:If cancelled by Operator due to safety reasons, you will be transferred to Ferry with First Class seats.

Q: Can I change the Transfer Date?

A:Yes you can change the date of Tour 24 Hours before departure Subject to availability Free of Charge, Within 24 hours of departure cancellation charges will apply.

Q: How will I be picked up?

A:An Air conditioned minibus will come to your hotel and the driver will look for you in the reception area of your Hotel / Resort.

Q: What if the Transport does not arrive?

A:Call Whatsapp number, if the pick up bus does not arrive at your hotel within 5 minutes after the designated time show on the Tour voucher.

Q: How can I contact you?

A: You can call Whatsapp +66828100087, send us an email we are open 7 days a week for bookings.

Q: Do you provide Airport Transfers?

A: We do not provide airport pick up transfer, But we can offer Private taxi to drop at Airport for the return journey.

Q: Using the Paypal Payment System

A: NO ADDITIONAL Charge for Payment via Visa or MasterCard

Q: Can take Luggage on Speed Boat

A: Yes can one small and one big Suitcase per person.

Q: Ferry and speed boat operating on Christmas Day and New Year Day

A: Yes both Operate every day of the year, except when Marine Coast Guard say unsafe to travel due to weather.

Q: When does Rassada Harbour Open

A: 07.30 - 18.00 Daily

Q: Rassada Harbour Parking

A: There is plenty of parking available for cars and motorbikes. Only 100 THB per day for parking. Collect ticket on entry and pay on exit.

Q: Are Pets Allowed on Boats

A: Yes small dogs and cats but need to be in a Plastic Pet Box and they cost 200 Baht.

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Booking Conditions

  • Sorry Not Possible to book on same day as departure.
  • Please book early a few days before Date of departure to secure seats.
  • When submit shopping cart not automatic payment system, we will send payment link to you once we check shopping cart.
  • Please connect to Whatsapp +66828100087 for care free booking and quick reply. Please fill out hotel name if you want pick up service.